Legal advice

If you feel cheated or harassed by an unwanted call, you might consider contacting a lawyer – he will put a swift end to the nightmare. Also keep in mind that you need enough information about the caller to be able to report the case to the authorities. Information regarding the caller, e.g. the caller’s name, mentioned company, the time of the call, etc., might be useful for the report. Before reporting the case and contacting a lawyer, it’s also important that you know which rights you have and which laws the caller has violated. In order to help you get the knowledge of this, we have collected some important laws regarding telephone fraud, spam, and many more.

What are my rights?

With the high number of telemarketing calls in India, the Telecom Regulatory Authority of India (TRAI), the governmental agency tasked with defining various policies and regulations for wireless communication service providers in India, has regulated several laws regarding to telemarketing calls. In 2007, the National Do Not Call (NDNC) was introduced to minimize the amount of unwanted telemarketing calls in India. With NDNC, people can register their number on the list, so that they will not receive and telemarketing calls or sms. Telemarketers are required to register with TRAI and use the NDNC list to know which numbers cannot be called for telemarketing purposes.

According to “The Telecom Commercial Communications Customer Preference (Thirteenth Amendment) Regulations, 2013” telecom operators will be fined for Rs 5,000 for each verified-compliant against an unregistered telemarketer sending unsolicited SMSes or following other such modes of Unsolicited Commercial Communications (UCC) to subscribers registered under DND. You can also make a complaint to TRAI regarding any unsolicited calls.

If you want to take it a step further and use the help of a lawyer to handle your case, you can ask legal questions first on some online websites. Using the query box, you just need to enter your question and tell them about your case. After some time, they will answer your question and offer you the possibilites to solve your case. Here you can directly ask a lawyer for help. The online legal advice is free and you can get an answer within 40 minutes.